Vacancy for Hotel Receptionist at Invealth Partners Limited

Job Summary

Applications are invited from qualified candidates for the position of Hotel Receptionist. The successful candidate will serve as the first point of contact for hotel guests, providing excellent customer service and administrative support.

This role involves managing guest check-ins and check-outs, handling inquiries, and ensuring smooth front desk operations. The ideal candidate must demonstrate strong communication skills, attention to detail, and a commitment to creating positive guest experiences.

• Job Title: Hotel Receptionist

• Industry: Hospitality

• Employment Type: Full-Time

• Location: Port Harcourt, Rivers State

• Salary: ₦100,000 – ₦150,000 monthly

• Work Experience: 1 – 3 years

Main Duties and Responsibilities

• Welcome guests and provide efficient check-in and check-out services.
• Handle telephone calls, emails, and walk-in inquiries professionally.
• Maintain accurate guest registration and billing records.
• Process room reservations, modifications, and cancellations.
• Coordinate with housekeeping to ensure room availability and readiness.
• Handle cash and card transactions and maintain daily cash reconciliation.
• Provide guests with information about hotel services and local attractions.
• Manage guest messages, mail delivery, and wake-up call services.
• Assist guests with special requests, complaints, and issue resolution.
• Maintain organized filing systems and guest records.
• Coordinate with other departments to meet guest needs.
• Monitor the lobby area and ensure a clean and welcoming environment.
• Process guest folios and respond to billing inquiries.
• Support upselling initiatives for room upgrades and hotel services.

Requirements and Qualifications

• Minimum of HND in any relevant field.
• Minimum of three (3) years experience in customer service or hospitality.
• Excellent verbal and written communication skills.
• Proficiency in computer applications and hotel management software.
• Strong organizational and multitasking abilities.
• Professional appearance and friendly attitude.
• Ability to work shifts, including nights, weekends, and public holidays.
• Basic knowledge of accounting and cash handling procedures.
• Fluency in English and local languages.
• Strong customer service and problem-solving skills.

Benefits

• Competitive monthly salary of ₦100,000 – ₦150,000.
• Health insurance cover.
• Performance bonuses.
• Training and career development opportunities.

Application Closing Date

Not Specified

How to Apply

Interested and eligible applicants should CLICK HERE to complete the online application form.

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