Customer Service / Front Desk Officer at Ladkem Eye Hospital

The healthcare landscape in Lagos demands a unique blend of empathy and administrative precision, especially in specialized fields like ophthalmology. Ladkem Eye Hospital, a reputable specialist facility and a subsidiary of Ladkem Nigeria Limited, has been a cornerstone of quality eye care delivery for over twenty years. Fully registered with the Lagos State Private Hospital Registration Authority and a recognized provider under the National Health Insurance Scheme (NHIS), the hospital is currently looking for a professional and approachable Customer Service / Front Desk Officer for its Surulere facility. This role is far more than just a greeting point, it is the administrative engine of the hospital, requiring a candidate who can balance patient care with technical tasks like Electronic Medical Records (EMR) management and QuickBooks accounting. For a dedicated professional living within Surulere or its environs, this position offers a stable career path in a well established medical institution known for its commitment to total quality management.

Job Description

• Job Title: Customer Service / Front Desk Officer
• Company: Ladkem Eye Hospital
• Location: Surulere, Lagos
• Employment Type: Full-time
• Application Closing Date: 4 April, 2026.

About the Company

Ladkem Eye Hospital is a specialist healthcare provider (RC: 116348) registered with the Lagos State Private Hospital Registration Authority (LSPHRA / VIII / 99 / 12). Since its inception over two decades ago, the hospital has built a legacy of excellence in Ophthalmology and Optometry, serving both Nigerian and international patients. As an NHIS-accredited provider with secondary healthcare status, Ladkem maintains strategic service agreements with various Health Maintenance Organizations (HMOs), ensuring that quality eye care remains accessible and patient-centered through total quality management principles.

Detailed Responsibilities

The Customer Service / Front Desk Officer is responsible for the seamless flow of front-office operations and patient administration. Your duties will include:

• Oversee all reception activities, manage incoming calls, and provide comprehensive administrative support to the clinical team.
• Ensure all clients receive high quality service, listen to complaints, and provide prompt feedback to management for service improvement.
• Maintain an adequate supply of visitors’ forms, patient data forms, flyers, and account slips; draft official letters, memos, medical reports, and bills.
• Ensure patients pay accurate bills, handle cash professionally, and remit all receivables to the accounts officer daily.
• Perform daily registration of all transactions on QuickBooks and the Electronic Medical Records (EMR) system before the close of work.
• Liaise with various Health Maintenance Organizations to facilitate referrals, improve service delivery, and ensure prompt payment of hospital bills.

Requirements

• Must have OND, HND, or BSc in Business Administration, Management, or a related field of study.
• 2–3 years of previous experience in a similar customer-facing or administrative role is preferred.
• Must be highly proficient in Microsoft Office Suite, QuickBooks, and Electronic Medical Records (EMR) software.
• Professionalism is key; you must be courteous, friendly, approachable, and capable of managing patient expectations under pressure.
• Candidates must be resident in Surulere or its immediate environs to ensure punctual service delivery.

What You will Gain

• Gain exposure to medical administration and HMO billing within a specialized ophthalmic setting.
• Work within a structured facility that has over 20 years of experience in the Nigerian healthcare sector.
• Refine your skills in industry-standard software like QuickBooks and EMR, which are highly valued in modern healthcare administration.
• Play a vital role in restoring and maintaining the vision of patients within your local community.

Application Procedure

Interested and qualified candidates are required to submit both a physical and an electronic copy of their application. Please follow the instructions carefully to ensure your application is considered.

Step 1: Physical Submission
Submit a physical copy of your Application Letter, detailed Resume, copy of Credentials, and a valid National Identity Card, along with the details of two (2) referees and one (1) guarantor to:

The Chief Operating Officer,
Ladkem Specialist Eye Hospital,
1B, Adeniyi Adefioye Street, By Ogosco Bus Stop, Kilo,
Surulere, Lagos State.

Step 2: Electronic Submission
Forward copy of the same documents to: enquiries@ladkemeyehospital.com

Email Subject: Customer Service / Front Desk Officer

Note on Resume: Your resume must include your Date of Birth, Marital Status, current place of residence, and your nearest bus stop. Applications that do not meet these specific requirements will not be processed.

Closing Date: Ensure all submissions reach the hospital by 4 April, 2026.

Editorial: Strategic Advice for Healthcare Admin Applicants

In a specialized facility like Ladkem Eye Hospital, the Front Desk Officer is the face of the clinic. Recruiters are looking for a candidate who understands the sensitivity of medical reports and the importance of accurate billing via QuickBooks. When drafting your application letter, highlight your experience with HMO billing and EMR systems, as these are critical to the hospital’s revenue cycle.

The requirement for a guarantor and specific resume details (like your nearest bus stop) is a standard security and logistics measure in the Lagos healthcare sector. Ensure these are clearly provided to show you are a serious and organized candidate. Being approachable is your greatest asset patients coming for eye care are often anxious and a friendly, professional face at the front desk makes all the difference.

Recruitment Safety Alert

Legitimate recruitment follows the professional guidelines of the hospital's management. If you are contacted by any individual asking for financial compensation to secure this position, please report it immediately. Your qualifications, residency in Surulere, and professional integrity are the only requirements for employment.