Calling all Corpers in the FCT! If you just landed in Abuja for your service year and you are looking for a PPA that will actually teach you the ins and outs of the professional world, Grace Moni Limited is looking for you. Located in the busy hub of Garki, this financial services firm is all about bridging the gap in financial inclusion. They need a sharp, empathetic, and well spoken Customer Care Assistant to join their mission. This isn't a role where you’ll just be sitting around, you’ll be the voice of the company, helping real people navigate financial services. If you have the vibe for customer service and you’re ready to make your NYSC year count, don't dull on this one.
Job Summary
- Job Title: Customer Care Assistant (NYSC)
- Company: Grace Moni Limited
- Location: Garki, Abuja (FCT)
- Employment Type: Temporary (One-year Service)
- Monthly Stipend: ₦30,000 - ₦40,000
- Application Closing Date: 6 March, 2026
About the Company
Grace Moni Limited is a financial services provider sitting right at the intersection of technology and professional finance in Africa. We were established to tackle the gap in financial inclusion, aligning our work with the Maya Declaration a global initiative focused on responsible and sustainable finance to reduce poverty. Our goal is to ensure financial stability for everyone, and we pride ourselves on being a forward-thinking team that values professional excellence and social impact.
Role Overview
As a Customer Care Assistant during your service year, you will be the primary point of contact for our clients. Your job is to make sure every customer feels heard and helped. You will spend your day responding to enquiries, guiding people through application forms, and keeping our records straight. Whether it's a phone call, a WhatsApp message, or an in-person visit at our Garki office, you’ll be providing accurate information about our services and ensuring that every issue is followed up until it’s resolved.
Key Responsibilities
- Customer Outreach: Call customers to follow up on their applications, documentation status, and any service updates.
- Enquiry Management: Respond professionally to customer questions via phone, WhatsApp, and physical office visits.
- Form Guidance: Walk customers through the correct way to complete application forms to avoid errors.
- Product Knowledge: Provide clear and accurate information about Grace Moni’s products and financial services.
- Record Keeping: Maintain and update customer contact details and records in our database.
- Issue Resolution: Escalate complex complaints to the right department and follow up to ensure the customer is satisfied.
- Onboarding Support: Assist in the smooth onboarding process for new clients joining the platform.
- Administrative Help: Support general office operations and administrative tasks whenever the team needs a hand.
Skills & Competencies
- Customer First Mindset: A natural desire to help people and provide a great experience.
- Active Listening: Ability to truly hear what a customer needs before jumping to a solution.
- Patience & Empathy: Staying calm and kind, even when dealing with difficult or confused clients.
- Phone Etiquette: A professional and clear speaking voice suitable for corporate calls.
- Problem-Solving: Ability to think on your feet and find practical solutions to customer issues.
- Basic Tech Skills: Comfort using WhatsApp for Business and basic computer applications for record-keeping.
Benefit of Applying
- Professional Stipend: Receive ₦30,000 - ₦40,000 monthly on top of your federal allawee to support your stay in Abuja.
- Real-World Finance Experience: Gain hands-on experience in the FinTech and financial services sector, which is high in demand.
- Skills Development: Master the art of professional communication and customer relationship management (CRM).
- Retention Opportunity: If you show working and prove your value during the year, there’s a real chance of being retained as a full-time staff after your POP.
- Strategic Location: Working in Garki puts you in the heart of Abuja’s business district, perfect for networking.
How to Apply
Interested and qualified Corps members should send their applications via email. Please ensure your CV is well-formatted and professional.
Email Address: hr@gracemonilimited.com
Subject Line: NYSC
For Enquiries: You can reach out via WhatsApp only to +23472555600 if you have specific questions about the PPA.
Editorial: Career Insight for Abuja Corpers
In the world of finance, Customer Care is actually customer success. If you can help a client successfully get a loan or manage their finances, you are directly contributing to the company's growth. When you apply for this role, make sure your email is written without text-speak or slang. Finance companies in Garki value professionalism and confidentiality above all else.
Since the deadline is 6 March, 2026, you should act fast. Abuja PPAs in good locations like Garki fill up quickly. Highlight any leadership roles you held in school or any previous experience (even part-time) where you had to talk to people. This is a great place to start if you plan on building a career in Banking, FinTech, or Public Relations after your service year.
Important Notice
This job post is posted by Thenationjob.com.ng to help Corpers find meaningful work. Please note that Grace Moni Limited and Thenationjob.com.ng will NEVER ask for money to give you an acceptance letter or process your PPA.
If anyone asks for posting fees or commitment money, please block them and report. Legitimate companies follow the NYSC guidelines and hire based on merit. Use the official email provided for your application. Your service year is for your growth, not for scammers to chop your money. Good luck.
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