Customer Service Representative at Beginners Base – Ketu, Lagos

Beginners Base is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Representative. This role is designed for individuals who enjoy helping customers, thrive in social media engagement, and want to contribute to the growth of a dynamic marketplace consultancy. If you are passionate about customer support and social media interaction, this is an ideal opportunity for you to enhance your career while working in a fast-paced environment.

Job Summary

• Job Title: Customer Service Representative
• Company: Beginners Base
• Location: Ketu, Lagos State
• Employment Type: Full Time
• Application Closing Date: 19 January, 2026

About Beginners Base

Beginners Base is a marketplace consultancy that helps small and growing businesses enhance sales, optimize customer engagement, and scale their operations efficiently. The company delivers bespoke, strategic solutions tailored to the unique needs of each client, enabling them to maintain a competitive advantage in the market. Through innovative marketing strategies, social media campaigns, and customer-centric approaches, Beginners Base empowers businesses to build meaningful customer relationships and achieve measurable growth.

About the Position

The Customer Service Representative role is a frontline position responsible for engaging customers, providing product information, and ensuring excellent customer experience through social media platforms. This role is crucial in driving customer satisfaction, enhancing brand loyalty, and supporting the overall sales strategy of Beginners Base.

In this role, you will interact with customers primarily via WhatsApp and Instagram, guiding them to find suitable products, answering inquiries, and offering personalized recommendations. You will serve as a trusted point of contact for customers, ensuring that every interaction is professional, helpful, and positive.

Key Responsibilities

• Engage with customers on social media platforms such as WhatsApp and Instagram.
• Provide guidance to customers in selecting products that best meet their needs.
• Share accurate product details, features, and benefits.
• Respond promptly to customer inquiries, ensuring a high level of satisfaction.
• Assist in handling customer complaints and escalate issues as appropriate.
• Maintain a positive and professional image of Beginners Base in all interactions.
• Keep track of customer requests, feedback, and follow-ups using company tools.
• Collaborate with the sales and marketing team to support campaigns and product promotions.
• Contribute to improving customer service processes through suggestions and feedback.

Who We Are Looking For

• Proactive and motivated individuals with a helpful attitude.
• Familiarity with social media platforms, especially WhatsApp and Instagram.
• Good communication and interpersonal skills.
• Basic computer skills to handle messaging, documentation, and reporting.
• Attention to detail and ability to provide accurate product information.
• Ability to work independently and as part of a collaborative team.
• Reliable, punctual, and customer-focused personality.
• Residents near Ketu, Mile 12 axis, Ojota, or Oregun are strongly preferred.
• NYSC completed or exempted candidates.

Work Conditions

• Full-time role with a focus on customer engagement via social media.
• Primarily office-based in Ketu, Lagos.
• No accommodation provision is included.
• Requires effective multitasking and handling multiple customer interactions daily.

Benefits of Applying for This Position

• Gain hands-on experience in customer service and social media engagement.
• Enhance communication, problem-solving, and interpersonal skills.
• Opportunity to work with a growing consultancy firm and learn business operations.
• Build a strong foundation for a career in customer experience, sales, and marketing.
• Exposure to digital tools and systems for customer relationship management.
• Chance to grow professionally and take on more responsibilities in a dynamic environment.

How to Apply

Interested and qualified candidates should send their current and updated CV to:

Email: admin@beginnersbase.com
Email Subject: Customer Service Representative

For further inquiries, contact via WhatsApp: 07018074104.

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